277 Juta Jiwa Sehat Bersama JKN, BPJS Kesehatan Genjot Era Digital!

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1.1. BPJS Kesehatan Accelerates Digital Transformation

BPJS Kesehatan Accelerates Digital Transformation

BPJS Kesehatan is making significant strides in digital transformation to not only keep up with the digital age but also to optimize and support the effectiveness of the National Health Insurance (JKN) program.

Ghufron Mukti, the Director of BPJS Kesehatan, revealed that the institution has leveraged technology to broaden service access and provide greater convenience for all JKN participants. Thanks to these digitalization efforts, the administrative processes for participants have become increasingly streamlined.

"As of September 1, 2024, the number of JKN program participants has exceeded 277 million, representing 98.67% of the population. This achievement has earned BPJS Kesehatan the Universal Health Coverage (UHC) status ahead of schedule. This milestone serves as a benchmark for us to continue transforming through digitalization and enhancing service quality for the satisfaction of our participants," Ghufron stated in a written statement on Monday, September 23, 2024.

During the BizVision Week 2024, Ghufron highlighted various digital innovations introduced by BPJS Kesehatan to simplify the process of obtaining services for participants. One such innovation is the ongoing optimization of the Mobile JKN application, which is continuously updated with new and innovative features, including i-Care JKN. This feature allows medical professionals to access a participant's health history for the past year, facilitating inter-doctor coordination and enabling more comprehensive care.

Additionally, new features such as teleconsultations, health history screenings, and online queuing are expected to provide convenient solutions for participants. Furthermore, the institution has introduced digital-based non-face-to-face administrative services through WhatsApp (PANDAWA), Voice Interactive JKN (VIKA), and the BPJS Kesehatan Care Center 165, offering alternative channels for participants to access healthcare services easily.

Ghufron emphasized that these innovations are based on customer journeys, ensuring they meet the needs of participants and are easily accessible. With BPJS Kesehatan's commitment to transforming service quality, the expectation is that the management of information technology will support the delivery of services that are increasingly easy, fast, and equitable.

Looking ahead, BPJS Kesehatan is taking strategic steps to strengthen healthcare services, including reinforcing the role of Primary Healthcare Facilities (FKTPs) as gatekeepers in healthcare delivery. The institution is also committed to enhancing cross-institutional synergy in the utilization of technology to optimize healthcare services, particularly promotive and preventive programs.

Widya Utami, Vice Rector for Academic Affairs at Ciputra University, expressed appreciation for BPJS Kesehatan's digitalization efforts in managing the JKN program. She believes this step aligns with Ciputra University's strategic plan, which encourages all academic members to become proficient users of Artificial Intelligence (AI).